Reduced admission processing from days to under an hour
Avg. admission processing
<0hr
Increase in admissions
0%
Faster VOB turnaround
0x
A Midwest leader in detox and outpatient care unified admissions, marketing, billing, and alumni outreach on Salesforce — and accelerated every step of the patient journey.
The Challenge
Disconnected admissions, billing and outreach tools forced staff to re-enter the same patient data across 4+ systems. delivering customized Salesforce solutions for behavioral health & SUD facilities.
Average admission processing took 1–3 days, leaving patients waiting at one of the most vulnerable points in their care.
Marketing had no way to attribute admissions back to channels, so spend was allocated on intuition.
Our Solution
Implemented Salesforce Health Cloud as the single source of truth for inquiries, VOBs, and patient records.
Connected KIPU EMR, CallTrackingMetrics, and Google Ads for real-time bi-directional sync.
Built automated admission workflows and SLA-based escalations for after-hours intake.
The Outcome
Intake coordinators now process a new inquiry end-to-end in under an hour, including VOB.
Marketing leadership sees cost-per-admission by source in a live Salesforce dashboard.
Alumni outreach automation has improved 90-day retention by double digits.
"Our average admission pipeline used to take a day or two. Now it takes only a matter of hours."